SOME ASPECTS OF DEVELOPMENT OF WEB-ORIENTED SYSTEM COFFEE++

Abstract

Nowadays, web-oriented systems are used in many areas of the economy, education, and in our everyday life. A special place is occupied by web-oriented systems of catering establishments (restaurant business), among the tasks of which, in particular, there are tasks related to the processing of customer orders and the optimization of business processes of these establishments. Modern e-commerce has turned into a full-fledged independent business that offers many opportunities for different categories of users (buyers, clients), differing in the range of products, functionality, and design of the respective websites. Web-oriented systems are becoming a necessary component of modern catering establishments. Enterprises that implement innovative technologies have significant advantages in the market. Therefore, the relevance of the development of the web-oriented system COFFEE++ is beyond doubt.
The purpose of the work is the analysis and research of problems related to the development of software of a suitable web-oriented system and its use to optimize the business processes of a public catering establishment (cafeteria) and increase the level of satisfaction of customers who make online orders for food and drinks offered by the establishment , and receive delivery of these orders. The purpose and objectives of the article are aimed at promoting innovative approaches and technologies that can support the sustainable development of a public catering establishment (coffee shop), ensure a high level of customer service and obtain maximum profit.
The web-oriented system COFFEE++ is a tool for coffee shops that seek to optimize work, increase the level of customer satisfaction and increase profitability. By implementing this system, coffee shops can stay ahead of competitors, adapt to consumer preferences, and provide their customers with a high level of service. The system's ability to generate reports and analytics enables coffee shop managers to make decisions based on a variety of data (regarding customers, orders, market situation, etc.), identify areas for improvement, and optimize overall business performance in the establishment.